Refund Policy
We want every experience with The Calm Business to be genuinely valuable. We stand behind everything we offer — and this policy is designed to be clear and fair for everyone. Please read it carefully before purchasing.
Not eligible for refund
- Digital products after access is granted
- Guides or downloads once delivered
- Live sessions after they have occurred
- Change of mind after purchase
- Partial completion of a program
May be eligible for refund
- Done-for-you services cancelled before work begins
- Live sessions cancelled before they occur (see terms)
- Billing errors or duplicate charges
- Technical issues preventing access (unresolved)
Digital Products and Guides
Due to the instant-access, downloadable nature of our digital products — including guides, templates, prompt libraries, and educational materials — all sales are final once access has been granted.
By purchasing a digital product from The Calm Business, you acknowledge that you are purchasing immediate access to digital content and agree that no refund will be issued after access is provided.
If you experience a technical issue preventing access to a product you have purchased, please contact us within 7 days of purchase and we will resolve it promptly. If we are unable to resolve the issue, a refund may be issued at our discretion.
Online Programs and Courses
For multi-module courses or programs delivered digitally: no refunds are available once any module or session content has been accessed. If you have not accessed any content and request a refund within 48 hours of purchase, we will consider your request on a case-by-case basis.
We encourage you to review all sales page information carefully before purchasing. If you have questions about whether a program is right for you, please contact us before buying.
Live Group Sessions and Cohort Programs
For live sessions, group builds, and cohort-based programs where a scheduled date has been set:
- More than 7 days before the session: A credit toward a future session may be issued at our discretion. Refunds are not guaranteed.
- Within 7 days of the session: No refund or credit will be issued. If you are unable to attend, a recording of the session will be provided where applicable.
- If The Calm Business cancels a session: You will receive a full refund or the option to reschedule at no additional cost.
Done-for-You Services
For clients who have engaged The Calm Business for done-for-you services:
- Before work has begun: A full refund may be issued minus any payment processing fees, provided the cancellation request is made within 48 hours of the discovery call and before the intake process begins.
- Once work has begun: No refund is available. You will receive all deliverables as outlined in your service agreement.
- Deposits: Where a deposit is required, it is non-refundable once the project has been initiated.
If you are dissatisfied with the deliverables provided, please contact us within 7 days of delivery. We will work with you in good faith to address any concerns within the agreed scope of work.
Discovery Calls and Consultation Calls
Free discovery calls are complimentary and carry no refund terms. If you have paid for a strategy session or consultation call, please notify us at least 24 hours in advance to reschedule. No-shows are not eligible for rescheduling or refunds.
Payment Plans
If you have enrolled in a payment plan, all scheduled payments are required regardless of whether you complete the program or use all materials. Cancelling a payment plan does not cancel your payment obligation. Access to products or services may be suspended if payments are not received on schedule.
Chargebacks
If you initiate a chargeback with your bank or credit card provider without first contacting us, we reserve the right to dispute the chargeback, provide evidence of purchase and delivery, and permanently suspend your access to all The Calm Business products and services.
We would much rather resolve any concerns directly. Please reach out to us first — we are real humans and we genuinely want to help.
Our Commitment
We stand behind the quality of everything we offer. If you implement what is taught in a digital product and genuinely feel it did not deliver value, we encourage you to reach out. We cannot guarantee refunds but we can listen, support, and find a path forward that makes sense. Our goal is always to make sure you leave with something useful.
Questions or Refund Requests
Please contact us directly before initiating any dispute or chargeback. We respond to all inquiries within 2–3 business days.
Please include your name, the email address used for purchase, the product name, and a brief description of your concern.